Privacy Policy

This Privacy Policy explains how Cycle Harmony processes personal data when you use the website, contact the workshop, or request bicycle servicing and repairs.

Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

How We Use Data

We use personal data to respond to inquiries, schedule appointments, receive and identify bicycles, assess service needs, prepare and confirm quotes, carry out repairs and adjustments, record inspection findings, manage payments and collections, provide service summaries, maintain business records, and comply with legal and accounting obligations. We may also use limited data to operate and secure the website and to send practical service reminders where appropriate.

Processing is limited to workshop operations and related legal obligations.

Service Partners

We may share data with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. Where parts or specialist support are needed for a repair, we may share relevant service details with suppliers or technical partners to the extent necessary to complete the work.

Operational partners receive only the information needed for their role.

Legal Disclosure

We may share personal data with public authorities, courts, or other parties where disclosure is required by law, necessary to establish or defend legal claims, or needed to comply with lawful requests. We may also disclose limited information to protect our rights, customers, staff, or workshop property.

Disclosure may be required for compliance, tax, accounting, or dispute-related purposes.

Data category

Data We Collect

We may process identification and contact details, bicycle and service information, appointment and intake records, inspection notes, quote and approval records, payment and collection details, and limited technical data such as device or browser information when you use the website. We do not seek to collect more data than is reasonably needed for workshop administration and related communications.

The categories collected depend on whether you make an inquiry, book a service, or visit the workshop.

Collection source

Sources of Data

We receive data from service inquiries, booking requests, workshop drop-ins, bicycle intake, inspection discussions, quote approvals, payment handling, and follow-up communications. Some technical data is generated automatically when the website is used, and some service records are created by our staff during the repair process.

Most information is provided directly by the person requesting service or by someone acting for them.

Cookie type

Types of Cookies

We may use essential cookies for site operation, preference cookies to remember basic settings, and limited analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent depending on their function and retention period.

Cookie use is limited to practical website functions and basic measurement where enabled.

User control

Cookie Control

Where cookies or comparable technologies are used, you may manage them through your browser settings and, where available, any on-site preference controls. Disabling some cookies may affect basic site functions or the way forms and pages operate.

Browser settings and similar tools can be used to limit non-essential cookies.

Your Rights

Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion of data that is no longer needed, restriction of certain processing, and objection to processing based on legitimate interests. Where processing is based on consent, you may withdraw that consent for future processing.

Available rights may vary depending on the legal basis for processing and applicable law.

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We may ask for additional information to confirm identity and to protect the confidentiality of service records before responding.

Requests should include enough information to verify identity and locate the relevant record.

Retention

We keep personal data only for as long as needed for the service relationship, accounting, dispute handling, legal compliance, and ordinary business administration. When data is no longer needed, it is deleted, anonymised, or archived in a limited form where the law requires retention.

Retention depends on the type of record and the reason it was collected.

Policy Updates

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from its stated effective date.

We review this policy when our processing practices or legal obligations change.